Terms of Service

Effective Date: March 15, 2026
Last Updated: March 16, 2026

IMPORTANT NOTICE: MANDATORY ARBITRATION AND CLASS ACTION WAIVER

These Terms of Service contain a mandatory arbitration provision and class action waiver. By accepting these Terms or using the Services, you agree that disputes will be resolved through binding individual arbitration, subject to the exceptions stated below, and you waive any right to participate in a class action, class arbitration, or other representative proceeding.

PLEASE READ THESE TERMS CAREFULLY. These Terms govern your access to and use of the website, platform, applications, software-enabled services, AI-enabled services, marketing services, communications tools, consulting services, workflows, websites, funnels, forms, automations, integrations, and related products and services provided by Lagrange Point Services LLC. Capitalized terms are defined in these Terms.

By creating an account, signing an order form, statement of work, proposal, checkout page, subscription form, or other agreement, clicking to accept, paying an invoice, accessing the Services, using the Services, or permitting any Authorized User to access or use the Services, you represent and warrant that: (1) you have read, understand, and agree to be bound by these Terms; (2) you are at least 18 years old and legally able to form a binding contract; (3) all registration, billing, and account information you provide is true, accurate, current, and complete; and (4) if you accept these Terms on behalf of a business entity, you have authority to bind that entity, its affiliates, employees, contractors, agents, and users to these Terms.

If you do not agree to these Terms, you may not access or use the Services. If these Terms conflict with a signed written agreement between you and Lagrange Point Services LLC, the signed written agreement will control only to the extent of the conflict. Otherwise, these Terms apply to all access to and use of the Services.

Agreement Framework and Incorporated Term
Definitions
Business Use; No Exclusivity; No Customer Relationship Management by Us
Use of the Platform and Services
Account Ownership, Credentials, and Security
Client Responsibilities and Compliance
Privacy, Data Protection, Data Subject Rights, and Security Incidents
Communications Services; A2P, SMS, Email, Voice, and Telemarketing Compliance
AI, Automation, and Workflow Services
Third-Party Services, Integrations, APIs, and Marketplace-Type Functionality
Fair Use; Excessive Use; Platform Updates; Beta Features
Websites, Domains, Hosting, Forms, Funnels, and E-Commerce Functions
Data Migration, Imports, Exports, and Client-Provided Access
White Label, Resale, Client-Facing Use, and Sub-Accounts
Fees, Billing, Auto-Renewal, Usage Charges, Taxes, and Payment Disputes
Cancellation, Refunds, Suspension, and Termination
Intellectual Property, Platform Content, User Content, Feedback, and Usage Data
Copyright and Intellectual Property Complaints
Confidentiality
Security Testing and Responsible Disclosure
Professional Services; No Professional, Legal, Tax, Medical, or Financial Advice
Disclaimers
Limitation of Liability
Indemnification
Limitation on Time to File Claims
Injunctive Relief
Force Majeure
International Use; Export Controls and Sanctions
Governing Law, Binding Arbitration, and Class Action Waiver
Notices and Electronic Communications
Assignment; Change of Control
Waiver; Severability; Interpretation
Entire Agreement; Order of Precedence
Changes to These Terms
Contact Information

Exhibit A - Code of Conduct and Prohibited Uses
Exhibit B - Artificial Intelligence Acceptable Use Policy and Disclaimers
Exhibit C - Communications Acceptable Use Policy
Exhibit D - Service-Specific Terms

1. Agreement Framework and Incorporated Terms

These Terms of Service, together with any applicable order form, proposal, statement of work, invoice, subscription checkout, service plan, privacy policy, data processing agreement, AI usage disclosure, acceptable use policy, service-specific terms, and written addendum expressly referencing these Terms, form the complete legal agreement between you and Lagrange Point Services LLC for the Services.

Your use of the Services is also subject to our Privacy Policy and, where applicable, our Data Processing Agreement, AI Usage Disclosure, and any service-specific documentation or instructions made available to you. Such documents are incorporated by reference. In the event of a conflict, the following order of precedence applies unless a signed written agreement states otherwise: (1) a mutually signed master services agreement, order form, statement of work, or written addendum; (2) any data processing agreement; (3) these Terms; (4) any service-specific terms, policy, exhibit, or online documentation; and (5) any invoice, purchase order, or other business document.

Purchase orders, procurement forms, vendor portal terms, click-through terms supplied by you, or similar documents will not modify these Terms unless signed by an authorized representative of Lagrange Point Services LLC and expressly stating that the document modifies these Terms.

Certain components of the Services may include open source, freeware, or third-party licensed components. Such components are governed by their respective license terms, and those terms control only with respect to the applicable component.

You should consult legal counsel to confirm that your use of the Services, your customer relationships, your communications, your privacy disclosures, and your business practices comply with applicable law.

2. Definitions

· "Account" means the account, workspace, portal, subscription, client area, or other access point created or provided for use of the Services.

· "Affiliate" means an entity that controls, is controlled by, or is under common control with a party.

· "AI Features" means artificial intelligence, machine learning, natural language processing, generative AI, voice AI, chatbot, agent, recommendation, analysis, summarization, classification, or automated decision-support features provided or configured through the Services.

· "Authorized User" means your employees, contractors, agents, representatives, customers, sub-account users, or other persons you authorize to access or use the Services.

· "Client Data" means data, content, contacts, recipient records, customer records, messages, files, forms, media, prompts, workflows, configurations, website content, store content, and other information provided by you or on your behalf or processed through the Services.

· "Communication Surcharges" means carrier charges, messaging charges, voice charges, email charges, number registration fees, pass-through fees, usage-based charges, or other telecommunications or communication provider fees associated with use of communications features.

· "Fees" means subscription fees, professional service fees, implementation fees, usage fees, communication charges, third-party service fees, taxes, setup fees, late fees, reactivation fees, pass-through costs, or other amounts charged for or related to the Services.

· "Lagrange Point Services," "Company," "we," "us," or "our" means Lagrange Point Services LLC and its officers, directors, employees, contractors, affiliates, successors, and assigns.

· "Platform" means the software-enabled systems, portals, applications, automations, integrations, communication tools, websites, dashboards, workflows, and third-party systems used to provide the Services.

· "Services" means all services provided or made available by Lagrange Point Services LLC, including AI automation, workflow automation, CRM configuration, marketing automation, website and funnel development, email and SMS campaign support, phone and voice workflow support, analytics, consulting, implementation, training, support, hosting, forms, calendars, reputation tools, data migration, integrations, and related services.

· "Third-Party Services" means third-party applications, platforms, providers, networks, APIs, databases, AI providers, payment processors, tax services, domain providers, hosting providers, analytics providers, communication providers, email providers, telecommunications carriers, or other third-party systems used with or integrated into the Services.

· "User Content" means any content, materials, messages, files, scripts, code, data, media, feedback, text, images, videos, audio, products, services, offers, store content, website content, or other materials submitted, uploaded, displayed, transmitted, or otherwise made available by you or your Authorized Users.

· "You" or "Client" means the individual or business entity accepting these Terms, purchasing Services, accessing the Services, or on whose behalf the Services are used, including all Authorized Users.

3. Business Use; No Exclusivity; No Customer Relationship Management by Us

The Services are intended for business use, including use in connection with a trade, craft, profession, business, agency, practice, or organization. We provide technology-enabled services, software configuration, automation, consulting, communications infrastructure, and related support. We do not provide the Services on an exclusive basis and may provide the same or similar services to your competitors or to businesses in similar industries.

Unless expressly agreed in a signed writing, we are not your employee, franchisee, partner, fiduciary, agent for legal compliance, telemarketer of record, seller of record, merchant of record, professional advisor, data protection officer, tax advisor, legal advisor, medical advisor, financial advisor, or compliance officer.

You are solely responsible for your relationship with your customers, prospects, leads, subscribers, patients, clients, end users, and other recipients. We are not responsible for disputes, claims, losses, injuries, damages, chargebacks, refunds, regulatory complaints, or customer service issues arising from your relationship with your customers or from information, products, services, offers, content, communications, or advice you provide.

If you provide your customers or end users access to any portion of the Services, workflows, forms, websites, portals, or sub-accounts, you are responsible for implementing your own terms of service, privacy policy, consent disclosures, refund policies, and customer-facing notices at least as protective as these Terms and consistent with applicable law.

4. Use of the Platform and Services

4.1 Eligibility and Restrictions

You must be at least 18 years old to use the Services. You may not use the Services if you are barred from doing so under applicable law, located in a prohibited jurisdiction, subject to sanctions, or using the Services for a purpose that violates these Terms.

You may not access or use the Services to build, train, benchmark, or improve a competing product or service, to conduct competitive intelligence, to reverse engineer the Platform, or to obtain unauthorized access to our systems, code, know-how, pricing, workflows, architecture, automations, prompts, templates, or confidential information.

4.2 Intended Use

You and your Authorized Users may use the Services only for lawful purposes, in accordance with these Terms, and within the scope of your subscription, order, service plan, statement of work, or written agreement. You are responsible for all uses of the Services by your Authorized Users and customers.

You represent and warrant that you and your Authorized Users will maintain all rights, permissions, authorizations, licenses, permits, consents, registrations, and notices required for your use of the Services; will not misrepresent the Services; will not remove proprietary notices; and will provide reasonable cooperation in response to lawful requests from regulators, law enforcement, carriers, telecommunications providers, or Third-Party Services when such requests relate to your use of the Services.

4.3 Monitoring and Enforcement

We may monitor use of the Services for support, security, billing, quality assurance, legal compliance, carrier compliance, abuse prevention, system integrity, and enforcement of these Terms. We may investigate suspected violations and may suspend, restrict, throttle, disable, or terminate access to all or part of the Services if we believe, in our sole discretion, that use of the Services creates risk, violates law, violates these Terms, harms our reputation, threatens system security, triggers carrier or provider concerns, or may expose us, our providers, our clients, or the public to liability.

We are not obligated to pre-screen, monitor, or remove User Content, but we may remove, disable, restrict, or refuse any User Content, campaign, workflow, automation, form, message, website, store, product, domain, or integration at any time if we believe it violates these Terms or applicable law.

5. Account Ownership, Credentials, and Security

5.1 Account Registration and Ownership

You must provide complete, accurate, current, and truthful account and billing information. If you accept these Terms on behalf of a business entity, the business entity is the owner of the Account, and you represent that you are authorized to bind that entity. If you accept these Terms as an individual, you are the Account owner.

In the event of an Account ownership dispute, we may request documentation to determine the rightful Account owner. Relevant factors may include the identity of the person or entity paying Fees, the creator of the Account, the entity listed in business records, government-issued business documentation, authorized representatives, court orders, settlement agreements, and any other evidence we deem relevant. We are not required to act as an arbiter of ownership disputes, and our determination may be made in our sole discretion.

If ownership cannot be reasonably determined, or if disputing parties fail to provide sufficient documentation, we may suspend or restrict the Account until the parties provide a mutual written resolution or a court of competent jurisdiction issues an order. You agree to defend, indemnify, and hold us harmless from claims arising from our handling of Account ownership disputes.

5.2 Credentials and Account Security

You are responsible for maintaining the confidentiality of usernames, passwords, API keys, tokens, integrations, payment credentials, administrative access, and other Login Credentials. You are responsible for all activity occurring through your Account, whether or not authorized by you.

You must promptly notify us of any unauthorized access, security incident, compromised credentials, suspicious activity, or other breach involving the Services. You must implement reasonable security measures, including strong passwords, least-privilege access, employee offboarding controls, and multi-factor authentication where available or recommended.

We may disable credentials, restrict access, rotate keys, revoke tokens, or require security changes at any time if we believe access creates risk, violates these Terms, or may compromise the Services. We are not liable for losses arising from your failure to secure credentials or implement reasonable security practices.

6. Client Responsibilities and Compliance

You are solely responsible for your use of the Services and for the actions and omissions of your Authorized Users, employees, contractors, agents, customers, sub-account users, and representatives. You are responsible for the quality, accuracy, legality, reliability, consent status, and integrity of all Client Data and User Content.

You are solely responsible for compliance with all laws, rules, regulations, industry standards, carrier rules, platform rules, and contractual obligations applicable to your business, your industry, your customers, your communications, your content, your products and services, and your use of the Services. These may include, without limitation, privacy and data protection laws, advertising laws, consumer protection laws, telecommunications laws, email marketing laws, tax laws, accessibility laws, healthcare privacy laws, financial services laws, payment card rules, employment laws, intellectual property laws, export control laws, and professional licensing rules.

You are responsible for determining whether laws such as GDPR, CCPA, CPRA, Colorado Privacy Act, Virginia Consumer Data Protection Act, Utah Consumer Privacy Act, Connecticut Data Privacy Act, HIPAA, HITECH, GLBA, PCI DSS, CAN-SPAM, TCPA, Telemarketing Sales Rule, state mini-TCPA laws, state telemarketing registration laws, Do-Not-Call rules, CASL, accessibility laws, tax laws, and similar laws apply to your activities. We do not guarantee that the Services will make you compliant with any law.

You are responsible for obtaining and maintaining insurance, licenses, professional authorizations, permissions, disclosures, consents, and registrations required for your business. We provide technology and services only and do not provide legal, tax, accounting, medical, financial, compliance, or professional services advice.

7. Privacy, Data Protection, Data Subject Rights, and Security Incidents

7.1 Privacy Notices and Consent

You represent and warrant that you have provided, and will continue to provide, all privacy notices, consent disclosures, cookie notices, messaging disclosures, recording notices, AI disclosures, and other legally required notices to individuals whose information is provided to or processed through the Services. You further represent that you have obtained, and will continue to obtain, all legally required permissions and consents to collect, use, disclose, transfer, process, store, and communicate with such individuals.

When you provide your customers or end users access to Services, forms, websites, portals, automations, or workflows, you must implement and enforce your own privacy policy and terms of service. Your policies must accurately describe your data collection, use, sharing, retention, communications, AI usage, tracking technologies, and customer rights.

7.2 Data Subject Rights

You are responsible for managing and responding to data subject rights requests from your customers, prospects, end users, and other individuals, including requests for access, deletion, correction, portability, restriction of processing, objection, opt-out of sale or sharing, opt-out of targeted advertising, withdrawal of consent, and appeal rights where applicable. You must maintain procedures to receive, document, verify, respond to, and fulfill such requests within required timeframes.

If we receive a data subject rights request from your customer or end user relating to your data, we may direct the requester to you or notify you. You must promptly respond and fulfill the request as required by law. You will indemnify us from claims arising from your failure to properly handle such requests.

7.3 Security Incidents and Breach Notification

You are responsible for complying with applicable data breach notification laws to the extent an incident arises from your systems, credentials, configurations, misuse, instructions, User Content, Authorized Users, or failure to implement reasonable safeguards. If you discover or are notified of a security incident involving personal information processed through the Services, you must promptly investigate, mitigate, determine legal notification obligations, make required notifications, bear associated costs, and cooperate with us as reasonably requested.

Nothing in these Terms limits our obligation, if any, to notify you of security incidents for which we are directly responsible under applicable law or a signed data processing agreement.

7.4 Data Retention and Deletion

You are responsible for establishing appropriate data retention periods and deletion procedures for personal information processed through the Services. You must not retain personal information longer than necessary for the purposes for which it was collected or as required by law. Upon termination, cancellation, or request from an individual, you are responsible for ensuring timely deletion or anonymization where required.

We may retain certain information as required by law, for legitimate business purposes, billing, security, compliance, backup, dispute resolution, audit, or enforcement purposes, as described in our Privacy Policy or applicable data processing terms. Our retention of information does not relieve you of your own obligations.

8. Communications Services; A2P, SMS, Email, Voice, and Telemarketing Compliance

8.1 Communications Features

The Services may include, support, configure, or integrate communications features such as SMS, MMS, RCS, email, voice calls, voicemail drops, ringless voicemail where permitted, chat, web chat, AI voice, AI chat, forms, calendars, notifications, automations, call tracking, number registration, caller ID, campaign registration, and similar communications tools. Separate Communication Surcharges, carrier fees, registration fees, number fees, email fees, usage-based charges, or Third-Party Services fees may apply.

You acknowledge that communications services depend on third-party providers, telecommunications carriers, email providers, spam filters, registries, compliance vendors, and recipient devices. We do not guarantee delivery, deliverability, speed, acceptance, registration approval, carrier approval, inbox placement, caller ID display, number retention, number portability, or continued availability of any communications feature.

8.2 Platform Provider Role

To the extent you use communications features to communicate with your customers, prospects, subscribers, or other recipients, you acknowledge that we provide technology, configuration, consulting, and/or communications infrastructure only. Unless expressly stated in a signed writing, we do not select recipients, determine the timing of your communications, create your communication content, determine the legality of your campaign, or act as the seller, advertiser, telemarketer, sender, initiator, or merchant of record for your communications.

All communications sent or initiated using the Services on your behalf are deemed created, selected, authorized, and initiated by you. You are solely responsible for the content, timing, recipients, consent status, opt-out handling, sender identification, disclosures, and legality of those communications.

8.3 Telecommunications and Marketing Compliance Obligations

You are exclusively responsible for compliance with all federal, state, local, and international laws governing marketing, advertising, telemarketing, electronic communications, text messages, calls, emails, and automated communications. These may include, without limitation:

· The Telephone Consumer Protection Act (TCPA) and related FCC rules;

· The Telemarketing Sales Rule (TSR) and related FTC rules;

· CAN-SPAM and commercial email requirements;

· Federal, state, and internal do-not-call, do-not-text, and opt-out rules;

· State mini-TCPA laws, state telemarketing registration, bonding, or licensing laws, and state consumer protection laws;

· Carrier, telecommunications provider, messaging ecosystem, A2P, 10DLC, toll-free messaging, short code, number registration, and acceptable use rules;

· International marketing, privacy, and electronic communications laws, including GDPR, CASL, and similar laws where applicable.

You represent and warrant that you have obtained all required consents, permissions, registrations, licenses, and authorizations before contacting any recipient. You must not use the Services to contact any person who has not provided the level of consent required by applicable law or who has opted out. You are solely responsible for maintaining accurate consent records, including opt-in source, timestamp, language presented, consent method, IP address where available, phone number or email address, and opt-out status.

8.4 A2P, SMS, and Mobile Messaging Requirements

For SMS, MMS, RCS, and other mobile messaging, you must comply with all applicable A2P messaging rules, carrier requirements, campaign registration requirements, consent requirements, content restrictions, opt-out requirements, and throughput restrictions. You must provide truthful registration information and maintain accurate campaign descriptions, sample messages, privacy policy links, terms links, opt-in flows, and sender identification.

You may not use purchased, rented, scraped, harvested, appended, or third-party lead lists for messaging unless you can document legally valid consent for your specific business and use case. You may not evade opt-outs, rotate numbers to avoid filtering, misrepresent campaign purpose, conceal sender identity, send prohibited content, or use the Services in a way that causes carrier blocking, spam complaints, regulatory complaints, or provider enforcement.

You must honor STOP, UNSUBSCRIBE, CANCEL, END, QUIT, HELP, and similar requests as required by law, carrier rules, and provider policies. You must not resume messaging an opted-out recipient unless valid consent is newly obtained in accordance with applicable law. You agree to cooperate with us regarding carrier audits, provider inquiries, message samples, opt-in proof, complaint investigations, and compliance reviews.

8.5 Compliance Tools Are Not Legal Advice

Any compliance-related features, templates, opt-out tools, consent fields, logs, notices, sample language, or workflows provided through the Services are offered for convenience only. They are not legal advice and do not guarantee compliance. You are responsible for configuring and using such features correctly and obtaining legal advice for your specific circumstances.

9. AI, Automation, and Workflow Services

The Services may include AI Features and automation workflows that generate, summarize, classify, recommend, route, score, draft, analyze, transcribe, translate, call, chat, respond, or otherwise process information. AI Features and automation workflows may be provided by us, configured by us, or made available through Third-Party Services.

AI and automation outputs may be inaccurate, incomplete, biased, outdated, offensive, or unsuitable for your intended use. You are solely responsible for reviewing, testing, validating, editing, approving, monitoring, and supervising AI outputs and automation workflows before use, publication, distribution, reliance, or customer interaction.

AI Features do not provide legal, financial, tax, medical, mental health, investment, employment, insurance, or other professional advice. You must not rely on AI outputs as the sole basis for decisions with legal or similarly significant effects, eligibility determinations, credit decisions, employment decisions, healthcare decisions, housing decisions, education decisions, public assistance decisions, or other regulated determinations without appropriate human review and compliance with applicable law.

You must disclose to customers and end users when they are interacting with an AI chatbot, AI voice agent, AI-generated content, or automated system where required by law or where necessary to avoid deception. You must not use AI Features to impersonate a human, mislead recipients, generate deceptive content, infringe rights, discriminate, harass, produce prohibited content, or violate Exhibit B.

You must not submit sensitive personal information, protected health information, regulated financial information, government identifiers, confidential information, trade secrets, or other high-risk data to AI Features unless your written agreement with us permits such use and appropriate safeguards are in place.

10. Third-Party Services, Integrations, APIs, and Marketplace-Type Functionality

The Services may integrate with or depend on Third-Party Services. You are responsible for enabling, configuring, managing, and complying with each Third-Party Service. Your use of Third-Party Services is governed by the applicable third party terms, privacy policies, acceptable use policies, data processing terms, and fees.

By requesting, enabling, purchasing, or using a Third-Party Service or integration, you authorize us to share Client Data and account information with the Third-Party Service provider as necessary to facilitate the integration, support, billing, troubleshooting, or use of such service. You represent and warrant that you have all rights and consents required to provide such data to the Third-Party Service provider.

We do not control and are not responsible for Third-Party Services, including their availability, security, performance, errors, outages, modifications, data practices, pricing, support, deletion of data, accuracy, legality, quality, or continued interoperability. We may modify the Services at any time in a way that affects integration with Third-Party Services. We disclaim all liability arising from Third-Party Services and you irrevocably waive claims against us related to them.

If APIs or integration capabilities are made available, you are responsible for your use of them. You may not use APIs in an excessive, abusive, insecure, unlawful, or harmful manner; transmit data without proper rights and consents; interfere with the Platform; circumvent access limits; or compromise security. We may limit, throttle, suspend, or revoke API access at any time.

11. Fair Use; Excessive Use; Platform Updates; Beta Features

11.1 Fair Use and Excessive Use

Plans described as unlimited, high-volume, or similar are subject to fair use, technical limitations, provider limitations, carrier limitations, and abuse-prevention controls. If we determine that your usage is excessive, abusive, harmful, atypical, threatening to performance, inconsistent with your plan, or creating elevated cost or risk, we may throttle, pause, suspend, restrict, terminate, require an upgrade, or impose additional Fees.

11.2 Trials and Promotional Access

Trial periods, promotional access, discounts, coupons, credits, and free services may be limited, revoked, or modified at any time. Trial periods may not be used consecutively or abusively to avoid payment. We may suspend or terminate users who create repeated trials, duplicate accounts, or otherwise evade Fees.

11.3 Platform Updates

We may update, modify, discontinue, replace, remove, reprice, or change the Services, features, workflows, providers, integrations, interfaces, documentation, support, or service plans at any time. Your purchase or use of the Services is not contingent on future availability of any feature, functionality, provider, integration, roadmap item, or service.

11.4 Beta, Early Access, and Experimental Features

Beta, early access, pilot, preview, experimental, or unreleased features are provided as-is, without warranties, service level commitments, indemnities, support commitments, or guarantees. Such features may be changed, suspended, removed, or terminated at any time and may be unstable, incomplete, inaccurate, or unsuitable for production use.

12. Websites, Domains, Hosting, Forms, Funnels, and E-Commerce Functions

12.1 Websites, Forms, Funnels, and Hosting

We may create, configure, host, support, or integrate websites, landing pages, funnels, forms, surveys, calendars, chat widgets, payment pages, stores, domains, subdomains, or related assets. You are responsible for the legality, accuracy, accessibility, privacy disclosures, cookie disclosures, tracking notices, product descriptions, claims, pricing, testimonials, refund policies, terms, and content displayed through such assets.

You must not publish content that is unlawful, misleading, deceptive, defamatory, infringing, obscene, harassing, discriminatory, harmful, malicious, or otherwise prohibited by these Terms. We may remove or disable content, forms, pages, domains, stores, or workflows that violate these Terms or create risk.

12.2 Domains and Numbers

If we assist with domain names, subdomains, DNS records, phone numbers, tracking numbers, or communication identifiers, those services may be provided through Third-Party Services. Registration, transfer, renewal, porting, release, and continued use are subject to provider rules, payment, accurate information, and applicable law. We do not guarantee availability, portability, retention, deliverability, caller ID display, domain reputation, or uninterrupted use of any domain, number, or identifier.

If a domain, phone number, or communication identifier is registered or obtained through the Services, you are responsible for maintaining accurate information, complying with provider policies, and paying all associated Fees. If your Account is cancelled, suspended, inactive, unpaid, or terminated, domains, numbers, identifiers, hosted assets, or provider services may be released, disabled, deleted, or become unrecoverable.

12.3 E-Commerce and Seller Responsibilities

If you sell products or services through websites, stores, funnels, order forms, payment links, or other functions configured through the Services, you are the seller of record unless a signed written agreement states otherwise. You are solely responsible for your products and services; descriptions; prices; taxes; shipping; fulfillment; refunds; returns; warranties; customer service; chargebacks; fraud; consumer protection compliance; required disclosures; merchant account terms; and disputes with customers.

We are not a marketplace, seller, merchant of record, payment processor, tax advisor, or fulfillment provider unless expressly stated in a signed writing. Any contract of sale is between you and your customer. You must provide public-facing contact information, a refund policy, fulfillment timelines, required disclosures, and terms applicable to your transactions.

12.4 Tax Calculation Tools

Any tax calculation, sales tax, VAT, GST, fee, or government assessment feature is provided for convenience only and does not constitute tax advice. You are solely responsible for determining, calculating, collecting, reporting, and remitting taxes and governmental assessments and for consulting qualified tax professionals.

13. Data Migration, Imports, Exports, and Client-Provided Access

We may, in our discretion, assist with migration, import, export, synchronization, mapping, or transfer of Client Data from or to other systems. Migration timelines are estimates only, and we do not guarantee completion by any specific date, completeness, accuracy, compatibility, preservation of integrations, preservation of automation logic, continued service operation, or absence of downtime.

You represent and warrant that you have the full right and authority to provide access credentials, API keys, exports, files, databases, contact lists, customer data, and other information required for migration or integration. You are responsible for all terms governing external systems, for verifying migrated data, and for re-establishing integrations, automations, workflows, permissions, and settings after migration.

We are not liable for failed, incomplete, delayed, incompatible, corrupted, duplicated, or inaccurate migrations caused by third-party systems, incomplete information, data quality issues, provider limitations, file format issues, rate limits, authentication failures, or your instructions. You indemnify us from claims arising from migrated data, improper collection or disclosure of data, violation of third-party terms, or your violation of law.

15. Fees, Billing, Auto-Renewal, Usage Charges, Taxes, and Payment Disputes

15.1 Fees and Billing Information

You agree to pay all Fees described in your order form, invoice, proposal, checkout page, subscription plan, statement of work, or other agreement. You must provide accurate and complete billing information and promptly update it after changes. Fees may include subscriptions, implementation, consulting, support, add-ons, AI usage, communications, hosting, domains, numbers, third-party charges, overages, pass-through fees, and usage-based charges.

15.2 Auto-Renewal

Unless otherwise stated in writing, subscriptions renew automatically at the then-current rate for the applicable renewal term until cancelled in accordance with these Terms. By purchasing subscription Services, you authorize us and our payment processors to charge your payment method for recurring Fees, usage-based Fees, Communication Surcharges, taxes, and other amounts owed without further authorization.

15.3 Usage-Based Charges and Prepaid Balances

Some Services may use prepaid balances, wallets, credits, minimum balances, auto-reload settings, or usage-based billing. You authorize us to deduct usage charges from balances and to charge your payment method to replenish balances, cover negative balances, recover provider costs, or avoid service interruption. Promotional credits have no cash value and may expire or be revoked.

15.4 Late Payments and Collection

If payment fails, is declined, disputed, reversed, charged back, or not received when due, we may retry payment, suspend or terminate Services, disable features, restrict access, release numbers or domains, delete or restrict data, require payment by alternate means, impose late fees where permitted, and recover collection costs, chargeback fees, attorney fees, and other expenses.

15.5 Payment Disputes

You must notify us in writing of any billing dispute within thirty (30) days of the invoice or charge date. You must pay undisputed amounts while a dispute is pending and cooperate in good faith to resolve the dispute. Failure to timely dispute a charge waives the dispute to the maximum extent permitted by law.

15.6 Taxes and Government Assessments

Fees are exclusive of taxes unless expressly stated otherwise. You are responsible for all sales, use, VAT, GST, telecom taxes, excise taxes, regulatory fees, carrier fees, duties, levies, withholding taxes, and other governmental assessments arising from your use of the Services, your transactions, or your resale of services. We may calculate and collect taxes or fees where required or where we deem appropriate. Taxes are non-refundable. You will indemnify us for claims related to taxes arising from your activities.

16. Cancellation, Refunds, Suspension, and Termination

16.1 Cancellation

You are responsible for properly cancelling Services through the method we make available or by contacting support. You remain responsible for all Fees incurred until cancellation is completed. Cancellation of one service does not automatically cancel all services, add-ons, third-party services, domains, numbers, communication services, or usage-based charges unless expressly confirmed by us.

16.2 Refunds

Unless required by law or expressly stated in a signed writing, all Fees are non-refundable, including subscription Fees, setup Fees, implementation Fees, consulting Fees, prepaid Fees, usage Fees, Communication Surcharges, third-party charges, tax charges, and unused or partially used Services. We may issue or deny refunds or credits in our sole discretion, and any discretionary refund does not create a future obligation.

16.3 Suspension

We may suspend or restrict Services immediately, with or without notice, if you fail to pay, breach these Terms, create legal or security risk, violate law, violate provider or carrier rules, trigger complaints, exceed fair use, provide inaccurate information, misuse the Services, or if a Third-Party Service requires suspension. Suspension does not relieve you of payment obligations.

16.4 Termination

We may terminate these Terms or any Services for cause, for non-payment, for legal or compliance risk, for inactivity, or as permitted by a written agreement. Upon termination, your right to access the Services ceases immediately. We may retain, delete, disable, or make available Client Data as described in our Privacy Policy, data processing terms, service plan, or applicable law. Data may be retained for a limited period after termination, but we are not obligated to retain data unless required by law or written agreement.

16.5 Survival

Sections intended by their nature to survive termination will survive, including payment obligations, privacy and data responsibilities, communications compliance, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, arbitration, class action waiver, governing law, and definitions.

17. Intellectual Property, Platform Content, User Content, Feedback, and Usage Data

17.1 Our Intellectual Property

The Services, Platform, workflows, automations, configurations, templates, prompts, code, software, designs, dashboards, documentation, training materials, methods, processes, know-how, business logic, analytics, user interfaces, and Platform Content are owned by us or our licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services during your active subscription solely for your permitted business use.

You may not copy, reproduce, distribute, frame, scrape, modify, translate, create derivative works from, reverse engineer, decompile, disassemble, attempt to discover source code, remove proprietary notices, bypass restrictions, or otherwise misuse the Services or our intellectual property except as expressly permitted by these Terms or a signed written agreement.

17.2 Marks

Lagrange Point Services LLC names, logos, designs, marks, and branding are our trademarks or service marks and may not be used without our prior written permission. Third-party marks remain the property of their respective owners. Mention of a third-party product or service does not imply endorsement or sponsorship.

17.3 User Content and Client Data

You retain ownership of your User Content and Client Data. You grant us and our service providers a worldwide, non-exclusive, royalty-free license to host, use, reproduce, process, transmit, display, modify, and create derivative works from User Content and Client Data solely as reasonably necessary to provide, support, secure, improve, and enforce the Services, comply with law, and exercise our rights under these Terms.

You represent and warrant that you own or control all rights in User Content and Client Data and that such content and data do not violate law, third-party rights, privacy rights, intellectual property rights, contract rights, platform policies, carrier rules, or these Terms.

17.4 Feedback

If you provide ideas, suggestions, improvements, bug reports, feature requests, templates, workflow ideas, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, transferable license to use, reproduce, modify, distribute, display, perform, commercialize, and create derivative works from such feedback without restriction, compensation, attribution, permission, or notice.

17.5 Usage Data and Aggregated Data

We may collect, analyze, and use usage data, performance data, telemetry, logs, metadata, de-identified data, aggregated data, and insights generated from operation of the Services to provide, maintain, secure, improve, benchmark, develop, and market the Services. We will not disclose aggregated or de-identified usage data in a manner that identifies you or your customers unless permitted by law, our Privacy Policy, or a written agreement.

18. Copyright and Intellectual Property Complaints

If you believe content available through the Services infringes your copyright or other intellectual property rights, you may submit a written notice to us at support@lagrangepointservices.com with the subject line "Intellectual Property Complaint." Your notice should include:

· Your full legal name, mailing address, telephone number, and email address;

· A physical or electronic signature of the rights owner or authorized representative;

· Identification of the copyrighted work or intellectual property claimed to be infringed;

· Identification of the allegedly infringing material and information reasonably sufficient for us to locate it;

· A statement that you have a good faith belief that use of the material is not authorized by the rights owner, its agent, or the law;

· A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights owner or authorized to act on behalf of the owner.

We may remove or disable access to allegedly infringing content and may provide a copy of your notice to the affected user. We may reject incomplete or non-compliant notices. Nothing in this section constitutes an admission that we qualify for any particular legal safe harbor unless we expressly state otherwise.

19. Confidentiality

Each party may receive non-public information from the other party that is marked confidential or reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Confidential information includes business plans, pricing, technical information, credentials, workflows, configurations, customer lists, security information, financial information, and non-public product information.

The receiving party will use confidential information only to perform or receive Services, will protect it using reasonable safeguards, and will not disclose it except to employees, contractors, advisors, service providers, or representatives with a need to know and confidentiality obligations, or as required by law. Confidentiality obligations do not apply to information that is publicly available without breach, independently developed without use of confidential information, rightfully received from a third party, or approved for disclosure in writing.

20. Security Testing and Responsible Disclosure

You may not conduct penetration testing, vulnerability scanning, scraping, probing, load testing, credential stuffing, social engineering, denial-of-service testing, or other security testing against the Services, our systems, our providers, or our networks without prior written authorization. We do not offer a bug bounty program unless separately announced in writing.

To report a suspected vulnerability, contact support@lagrangepointservices.com. You must not access, modify, delete, exfiltrate, or disclose data; disrupt services; or exploit a vulnerability beyond what is necessary to report it responsibly.

21. Professional Services; No Professional, Legal, Tax, Medical, or Financial Advice

We may provide consulting, implementation, strategy, marketing, technology, automation, or AI-related professional services. Such services are business and technology services only. We do not provide legal, tax, accounting, medical, mental health, financial, insurance, investment, employment, compliance, or other regulated professional advice unless expressly stated in a signed written agreement and provided by appropriately licensed professionals.

No information, template, workflow, disclosure, sample message, campaign suggestion, compliance tool, AI output, or recommendation provided through the Services should be treated as professional advice. You are responsible for seeking qualified professional advice and for all decisions made based on the Services.

We do not guarantee business results, revenue, profitability, lead volume, conversion rates, campaign success, ranking, deliverability, approval by carriers or providers, regulatory compliance, customer retention, or return on investment.

22. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, ERROR-FREE OPERATION, UNINTERRUPTED SERVICE, AND RESULTS.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM MALICIOUS CODE; (C) DATA WILL NEVER BE LOST, DELETED, DELAYED, INTERCEPTED, OR CORRUPTED; (D) OUTPUTS, REPORTS, ANALYTICS, AI RESULTS, OR AUTOMATIONS WILL BE ACCURATE, COMPLETE, OR RELIABLE; (E) ANY FEATURE, PROVIDER, INTEGRATION, OR SERVICE WILL CONTINUE TO BE AVAILABLE; OR (F) THIRD-PARTY SERVICES WILL FUNCTION AS EXPECTED.

You acknowledge that the internet, telecommunications networks, email networks, AI systems, and Third-Party Services are inherently imperfect and may be insecure, delayed, unavailable, filtered, blocked, or modified by third parties. We are not liable for interception, loss, filtering, blocking, carrier action, spam filtering, deliverability failures, or modification of data or communications in transit.

Some jurisdictions do not allow certain disclaimers. In such jurisdictions, disclaimers apply to the maximum extent permitted by law.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LAGRANGE POINT SERVICES LLC BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES; LOST PROFITS; LOST REVENUE; LOST BUSINESS; LOSS OF GOODWILL; LOSS OF DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; CARRIER BLOCKING; LOST COMMUNICATIONS; LOST CUSTOMERS; OR DAMAGES ARISING FROM THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE APPLICABLE SERVICES DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF YOU USE FREE SERVICES, OUR TOTAL LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

The limitations in this section apply regardless of the legal theory, including contract, tort, negligence, strict liability, warranty, statute, or otherwise. Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, limitations apply to the maximum extent permitted by law.

24. Indemnification

You agree to defend, indemnify, and hold harmless Lagrange Point Services LLC and its officers, directors, employees, contractors, affiliates, successors, assigns, licensors, and service providers from and against all claims, demands, actions, proceedings, damages, liabilities, losses, fines, penalties, settlements, costs, and expenses, including reasonable attorney fees and investigation costs, arising from or related to:

· Your access to or use of the Services;

· Your Authorized Users, employees, contractors, agents, customers, or sub-account users;

· Client Data, User Content, products, services, offers, stores, websites, communications, campaigns, workflows, or automations;

· Your breach of these Terms or any applicable agreement;

· Your actual or alleged violation of law, carrier rules, platform rules, privacy laws, communications laws, tax laws, accessibility laws, consumer protection laws, or intellectual property laws;

· Your failure to provide required notices, obtain valid consents, maintain consent records, honor opt-outs, or respond to data subject rights requests;

· Calls, SMS, MMS, RCS, email, AI voice, chat, voicemail, or other communications sent or initiated through the Services;

· Your tax obligations, payment disputes, chargebacks, refunds, customer transactions, customer disputes, or e-commerce activities;

· Your use of AI Features, AI outputs, automated workflows, or generated content;

· Your data migrations, integrations, imported data, exported data, credentials, or third-party account access;

· Your negligence, willful misconduct, fraud, misrepresentation, or unlawful conduct;

· Disputes between you and your customers, prospects, employees, contractors, partners, vendors, or other users.

We may assume control of the defense of any matter subject to indemnification at your expense. You may not settle any indemnified claim without our prior written consent if the settlement imposes obligations on us, admits fault by us, or fails to fully release us.

25. Limitation on Time to File Claims

To the maximum extent permitted by law, any cause of action or claim you may have arising out of or relating to these Terms or the Services must be commenced within three (3) months after the event giving rise to the claim occurred, regardless of when you knew or should have known about it. Otherwise, the claim is permanently barred. This section does not apply where prohibited by law.

26. Injunctive Relief

You acknowledge that breach of provisions relating to intellectual property, confidentiality, security, access restrictions, reverse engineering, communications abuse, or unlawful use may cause irreparable harm for which monetary damages would be inadequate. We may seek injunctive, equitable, or emergency relief without posting bond, in addition to all other remedies available at law or in equity.

27. Force Majeure

We will not be liable for delay, failure, loss, or interruption caused by events beyond our reasonable control, including acts of God, natural disasters, labor disputes, internet failures, telecommunications failures, carrier actions, provider outages, cyberattacks, supply chain issues, power failures, war, terrorism, civil unrest, governmental action, changes in law, epidemics, pandemics, payment processor issues, or failures of Third-Party Services.

28. International Use; Export Controls and Sanctions

The Services are controlled from the United States. We make no representation that the Services are appropriate or available outside the United States. If you access the Services from outside the United States, you are responsible for compliance with local laws.

You agree to comply with U.S. and applicable international export control, sanctions, anti-boycott, and trade compliance laws. You may not access or use the Services if you are located in, organized under the laws of, ordinarily resident in, owned or controlled by a person in, or acting on behalf of a person in a jurisdiction subject to comprehensive U.S. sanctions or embargoes, or if you are on a restricted party list. You may not use the Services for military end uses, prohibited end uses, or to export, re-export, transfer, or disclose technology or data in violation of law.

29. Governing Law, Binding Arbitration, and Class Action Waiver

29.1 Governing Law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Colorado, without regard to conflict of law principles. The English-language version of these Terms controls over any translation.

29.2 Informal Resolution

Before initiating arbitration, the party asserting a dispute must provide written notice describing the dispute and requested relief. The parties will attempt in good faith to resolve the dispute informally for at least thirty (30) days after notice is received, unless emergency equitable relief is sought.

29.3 Binding Individual Arbitration

Except for claims eligible for small claims court and claims seeking injunctive or equitable relief, any controversy, claim, or dispute arising out of or relating to these Terms, the Services, your Account, billing, communications, or relationship with us will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, or another arbitration provider mutually agreed by the parties. The Federal Arbitration Act governs this arbitration provision. The arbitration will be conducted in El Paso County, Colorado, or remotely if the arbitrator permits. Judgment on the award may be entered in any court of competent jurisdiction.

29.4 Class Action Waiver

All claims must be brought on an individual basis. You and Lagrange Point Services LLC waive any right to bring or participate in a class action, class arbitration, mass action, consolidated action, private attorney general action, or other representative proceeding. The arbitrator may not consolidate claims of multiple parties or preside over any class or representative proceeding.

29.5 Jury Trial Waiver

To the maximum extent permitted by law, you and Lagrange Point Services LLC waive the right to a jury trial for any dispute not subject to arbitration.

30. Notices and Electronic Communications

You consent to receive notices, disclosures, agreements, and communications electronically, including by email, through the Services, by posting on our website, or through your Account. Notices to you may be sent to the email address or contact information associated with your Account and are effective when sent or posted.

Notices to Lagrange Point Services LLC must be sent to support@lagrangepointservices.com and, if legally required, by mail to the address listed below. When you create or maintain an Account, you must designate a primary email address for legal and account communications. We will not ask you by email to send confidential passwords in plain text; if you receive a suspicious email, contact us directly.

31. Assignment; Change of Control

You may not assign or transfer these Terms, your Account, or your rights or obligations without our prior written consent. Any attempted assignment without consent is void. We may assign or transfer these Terms, in whole or in part, to an affiliate, successor, acquirer, or in connection with a merger, acquisition, financing, corporate restructuring, sale of assets, or by operation of law.

32. Waiver; Severability; Interpretation

Our failure to enforce any provision is not a waiver. Any waiver must be in writing and signed by an authorized representative. If any provision is held invalid, illegal, or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in effect.

Headings are for convenience only and do not affect interpretation. Words such as "including" mean "including without limitation." References to laws include amendments and successor laws. To the extent permitted by law, the parties waive any rule of construction that ambiguities are construed against the drafting party.

33. Entire Agreement; Order of Precedence

These Terms, together with incorporated policies and applicable signed agreements, constitute the entire agreement between you and Lagrange Point Services LLC regarding the Services and supersede prior or contemporaneous understandings, proposals, representations, or agreements regarding the same subject matter. No modification is binding unless made as described in these Terms or signed by an authorized representative of Lagrange Point Services LLC.

In the event of a conflict between these Terms and a signed statement of work, order form, or master services agreement, the signed document controls only for the specific Services and conflict addressed. Any terms in your purchase order, vendor registration, or procurement document are rejected and have no effect unless expressly signed by us.

34. Changes to These Terms

We may update or modify these Terms at any time. Changes are effective when posted or otherwise made available, unless a later effective date is stated. Your continued access to or use of the Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to revised Terms, you must stop using the Services and cancel in accordance with these Terms.

35. Contact Information

For questions regarding these Terms, contact:

Lagrange Point Services LLC
2020 N ACADEMY BLVD STE 261 4523
Colorado Springs, CO 80909
support@lagrangepointservices.com
(720) 636-7071
lagrangepointservices.com

Exhibit A - Code of Conduct and Prohibited Uses

The following Prohibited Uses are material breaches of these Terms and may result in immediate suspension or termination. You may not, and may not permit any Authorized User, customer, or third party to:

· Use the Services in any way that violates applicable law, regulation, industry rule, carrier rule, provider policy, or these Terms;

· Use the Services to exploit, harm, deceive, harass, threaten, defame, abuse, intimidate, or discriminate against any person or group;

· Transmit unlawful advertising, spam, junk mail, chain letters, phishing, scams, fraudulent messages, deceptive offers, or unsolicited communications;

· Use the Services with purchased, rented, scraped, harvested, appended, or improperly obtained contact lists without valid consent;

· Impersonate any person or entity, misrepresent affiliation, misrepresent sender identity, spoof caller ID, or conceal the origin of communications;

· Upload, transmit, or distribute viruses, worms, Trojan horses, logic bombs, malware, ransomware, spyware, or harmful code;

· Probe, scan, test, attack, disable, overload, impair, or interfere with the Services, servers, networks, systems, APIs, or another user’s access;

· Use bots, scrapers, crawlers, spiders, offline readers, automated extraction tools, or similar tools without written authorization;

· Attempt to gain unauthorized access to accounts, credentials, systems, data, integrations, APIs, networks, or secured areas;

· Reverse engineer, decompile, disassemble, copy, frame, mirror, or create derivative works from the Platform except as expressly permitted;

· Post or transmit child sexual abuse material, sexually explicit content where prohibited, hateful content, violent content, or content promoting self-harm;

· Promote or facilitate illegal activity, violence, terrorism, weapons development, human trafficking, exploitation, or physical harm;

· Engage in disinformation campaigns, astroturfing, fake reviews, fake grassroots support, plagiarism, academic dishonesty, or deceptive synthetic media;

· Use the Services for unauthorized practice of law, medicine, financial advice, tax advice, or other regulated professional services;

· Use the Services for gambling, payday lending, unlawful credit repair, prohibited financial products, cryptomining abuse, or other high-risk regulated activities without required authorization;

· Use the Services for automated eligibility decisions for credit, employment, housing, education, healthcare, insurance, public assistance, criminal justice, or other legally significant decisions without required compliance and human review;

· Use the Services for political campaigning, lobbying, or public policy communications in violation of applicable law;

· Collect, use, store, or disclose personal information without required notices, consents, security measures, and legal bases;

· Use the Services in a jurisdiction that prohibits or materially restricts the applicable Services or AI Features;

· Engage in any conduct that we determine may harm Lagrange Point Services LLC, users, recipients, providers, carriers, networks, or the public, or expose any of them to liability.

Exhibit B - Artificial Intelligence Acceptable Use Policy and Disclaimers

B.1 AI Output May Be Inaccurate

Artificial intelligence and machine learning are evolving technologies. AI Features may produce outputs that are inaccurate, incomplete, biased, offensive, duplicative, outdated, or inappropriate. We make no warranty regarding the accuracy, reliability, timeliness, legality, originality, or suitability of AI outputs.

B.2 Review and Human Oversight

You are solely responsible for reviewing, editing, testing, validating, approving, monitoring, and supervising AI-generated content and AI-driven workflows before use, publication, distribution, communication, or reliance. You assume all risks associated with AI outputs and automation decisions.

B.3 No Professional Advice

AI outputs do not constitute legal, tax, accounting, medical, mental health, financial, investment, insurance, employment, or other professional advice. You must consult qualified professionals for advice in regulated or high-risk areas.

B.4 Sensitive Information

You must not provide sensitive personal information, protected health information, government identifiers, payment card information, credentials, confidential information, trade secrets, or regulated data to AI Features unless expressly permitted by a written agreement and appropriate safeguards are in place.

B.5 Prohibited AI Uses

You may not use AI Features:

· In any jurisdiction where such use is prohibited or restricted;

· To discriminate against individuals or groups based on protected characteristics;

· To generate hateful, harassing, violent, abusive, sexual, exploitative, deceptive, or malicious content;

· To infringe intellectual property, privacy, publicity, contractual, or other rights;

· To impersonate a human or mislead users into believing AI output is human-generated where disclosure is required or necessary to avoid deception;

· To spread misinformation, conduct phishing, scams, malware, cyber abuse, social engineering, or fraudulent activity;

· For automated decision-making with legal or similarly significant effects without appropriate lawful basis, disclosures, human review, and compliance;

· For law enforcement, criminal justice, critical infrastructure, weapons, warfare, or other high-risk uses not expressly approved in writing;

· In any manner prohibited by these Terms, Exhibit A, or applicable law.

B.6 AI Customer Disclosure

You must disclose to customers and end users when they are interacting with AI chatbots, AI voice agents, or automated systems where required by law or where necessary to avoid misleading them. You are responsible for all AI-related notices, consents, and opt-outs required by law.

B.7 Indemnification for AI Use

You will defend, indemnify, and hold us harmless from claims arising from your use of AI Features or AI outputs, including claims involving misinformation, defamation, intellectual property infringement, privacy violations, discrimination, professional advice, customer reliance, or unlawful automated decision-making.

Exhibit C - Communications Acceptable Use Policy

This Communications Acceptable Use Policy applies to SMS, MMS, RCS, email, voice calls, voicemail, AI voice, chat, notifications, and other communications sent through or configured with the Services.

C.1 Required Consent and Records

You must obtain consent required by applicable law before sending communications. For marketing SMS or automated calls, this may require prior express written consent. You must maintain records sufficient to prove consent, including source, timestamp, consent language, recipient, opt-in method, and opt-out history.

C.2 Opt-Out Handling

You must honor opt-out requests promptly and must not contact opted-out recipients except as permitted by law. You must configure workflows to suppress opted-out recipients and must not manually circumvent opt-outs.

C.3 Prohibited Communications

You may not send communications that are unlawful, fraudulent, deceptive, misleading, abusive, harassing, unsolicited where consent is required, or prohibited by carriers or providers. Prohibited content may include high-risk financial offers, illegal goods, regulated products without authorization, hate, violence, explicit content, phishing, malware, lead generation abuse, and content that misrepresents sender identity or offer terms.

C.4 A2P and Carrier Cooperation

You must provide accurate information for campaign registration, number registration, toll-free verification, sender authentication, email authentication, and similar provider processes. You must cooperate with audits, complaints, carrier inquiries, opt-in proof requests, remediation plans, and provider enforcement. We may suspend communications if you fail to provide requested information or if providers, carriers, or regulators raise concerns.

C.5 No Guarantee of Delivery

We do not guarantee message delivery, inbox placement, call completion, deliverability, throughput, carrier acceptance, provider approval, number registration, or avoidance of filtering, blocking, or complaint thresholds. Communications networks and providers may block, filter, delay, throttle, or reject communications at their discretion.

Exhibit D - Service-Specific Terms

D.1 Implementation and Custom Development

Implementation, configuration, custom development, workflow setup, website development, consulting, training, and similar services are governed by the applicable statement of work, proposal, invoice, or written agreement. Timelines are estimates unless expressly stated as binding. You are responsible for timely approvals, access, content, credentials, decisions, testing, and cooperation. Delays caused by you or third parties may extend timelines and result in additional Fees.

D.2 Support

Support scope, channels, hours, and response times may vary by plan or agreement. Unless expressly stated in a signed service level agreement, we do not guarantee response times, resolution times, uptime, or availability. Support does not include legal advice, custom development, third-party troubleshooting, data cleanup, or work outside the agreed scope unless separately purchased.

D.3 HIPAA, PHI, and Regulated Data

You may not use the Services to store, transmit, or process protected health information, regulated financial data, payment card data, children’s data, or other highly regulated data unless expressly authorized in a signed written agreement and any required addendum, such as a business associate agreement, is in effect. If you submit regulated data without required agreements, you are solely responsible for resulting obligations and liabilities.

D.4 Accessibility

You are responsible for ensuring that websites, forms, funnels, communications, content, and customer experiences created or configured through the Services comply with applicable accessibility laws and standards for your jurisdiction and customer base. We do not guarantee accessibility compliance unless expressly stated in a signed written agreement.